The Martha's SOS Blog
Enjoy!
Practical operations thinking for CEOs who are done winging it.
What you'll find here is direct, practical, behaviour-based thinking on running a business that doesn't run on you! Systems, team management, operational strategy, and the honest conversation most business advisors won't have with you.
Updated regularly. Worth your time.
Operational KPIs for Service Businesses: The Metrics That Actually Matter
Revenue is a result. It is not a metric you can manage. By the time it drops, the problem that caused it is eight weeks old and you are doing an autopsy rather than a fix. Here are the six operational KPIs worth tracking instead.
How Behaviour Science Makes Your Business Systems Stick
You documented the process. You implemented the system. Your team agreed it made sense. And then, three weeks later, everyone was doing it the old way again. Here is why that happens, and how behaviour science fixes it permanently.