Terms & Conditions

Last updated: March 21st, 2026

Welcome to marthassos.com. These Terms and Conditions set out the rules for using our website and the basis on which we deal with you. Please read them carefully. By using this website or getting in touch with us, you agree to these terms. If you do not agree with them, please do not use the site.

We have written these in plain English, because that is how we work. If anything is unclear, email us at martha@marthassos.com and we will explain it.

1. About us

This website is operated by Martha's SOS ("we", "us", "our"), an Online Business Management and operations consultancy run by Martha Christie.

2. Who these terms apply to and how they work

These terms apply to everyone who uses this website. They also cover general dealings with us, such as making an enquiry or booking a call.

They are not your full contract for our services. When you engage us for paid work, that engagement is governed by a separate written agreement between us, which sets out the specific scope, deliverables, fees, and timelines. If anything in that agreement conflicts with these terms, the agreement takes priority for that engagement.

We may update these terms from time to time (see Section 13). The version published on the site at the time you use it is the version that applies.

3. Our services

The information on this website describes the kind of work we do. It is provided for general information and does not amount to a binding offer, a fixed quote, or professional advice for your specific situation.

Any work we carry out for you begins only once we have agreed the details in writing and, where relevant, received payment or a signed agreement.

4. Bookings and enquiries

When you book a call or send an enquiry, you agree to provide accurate information and to treat any scheduled time with reasonable courtesy. If you need to cancel or reschedule a booked call, please give us as much notice as you reasonably can.

Booking a call does not create an obligation on either of us to enter into a paid engagement.

5. Fees and payment

Fees for our services are set out on the website or agreed with you in writing. Unless we agree otherwise:

  • Fees are quoted in [insert currency] and are exclusive of any applicable taxes, which will be added where required.

  • Payment is due as set out in your agreement or invoice.

  • Where a session or package acts as a credit toward further work, the terms of that credit will be confirmed in writing at the time.

Refunds, cancellation, and any deposit or instalment terms are set out in your individual agreement for the relevant service. [Confirm your refund position, and note that different rules can apply depending on whether a client is a business or a consumer.]

6. Intellectual property

All content on this website, including text, images, graphics, layout, and branding, belongs to us or our licensors and is protected by intellectual property law. The Martha's SOS name and logo are ours.

You may view and share our content for your own personal, non-commercial use, and you may link to our pages, provided you do so fairly and without damaging our reputation. You may not otherwise copy, reproduce, republish, or exploit our content without our prior written permission.

Where we create deliverables for you as part of a paid engagement, ownership and licensing of those deliverables are dealt with in your individual agreement.

7. AI policy

We believe in being transparent about how we work, and that includes how we use artificial intelligence (AI).

7.1 How we use AI in our work

We sometimes use AI-powered tools to support parts of what we do, for example to help with research, drafting, and organising information. AI is a tool that supports our expertise. It does not replace the human judgment, experience, and oversight behind what we deliver. Our work is reviewed by a person before it reaches you, and you are always dealing with us, not with an automated system pretending to be us.

7.2 Your information and AI

Where personal information passes through AI tools, we only use reputable providers, and only for the purposes set out in our Privacy Policy. We do not submit your personal information to public AI tools in order to train their models. We do not make decisions that produce legal or similarly significant effects about you based only on automated processing, without human involvement.

Any confidentiality obligations relating to client information are dealt with in your individual agreement.

7.3 AI access to this website's content

Our website content belongs to us or our licensors (see Section 6). Our position on AI systems is as follows.

  • We welcome our content being discovered, indexed, and cited by search engines and AI-powered search tools that direct people back to this website.

  • Except with our prior written permission, no person and no automated system may: (a) scrape, harvest, or copy our content in bulk; (b) reproduce or republish our content as their own; or (c) use our content to train, fine-tune, or develop AI or machine-learning models.

Reserving these rights does not prevent legitimate indexing that links back to us.

7.4 Your use of AI and automated tools

You may not use bots, scrapers, or other automated tools to access, monitor, or copy this website, except for legitimate search-engine and AI-search indexing, and except as we expressly permit in writing.

8. Acceptable use of the website

When using this website, you agree not to:

  • use it in any way that breaks the law or infringes anyone's rights

  • attempt to gain unauthorised access to the site, its systems, or its data

  • introduce viruses, malware, or anything harmful

  • misuse our contact forms or booking tools, for example by sending spam or false information

  • use the site or its content in any way that damages our reputation or business

We may restrict or withdraw access to the site if you breach these terms.

9. Testimonials and results

Any testimonials, examples, or results shown on this website reflect the experiences of specific clients. They are not a promise or guarantee that you will get the same outcome.

Our work supports your business, but results depend on many factors outside our control, including your own decisions, resources, and follow-through. We do not guarantee any particular financial or operational result.

10. Third-party links and tools

Our website may link to, or rely on, third-party websites and tools, such as our booking and analytics providers. We do not control these third parties and are not responsible for their content, availability, or practices. Your use of them is at your own risk and subject to their own terms.

11. Limitation of liability

We take care to keep this website accurate and available, but we provide it "as is" and do not guarantee it will be uninterrupted or error-free.

To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, this website, or from reliance on any content on it.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud. Liability arising from a paid engagement is dealt with in your individual agreement.

12. Privacy

We take your privacy seriously. How we collect and use personal information is explained in our Privacy Policy, which forms part of these terms.

13. Changes to these terms

We may update these terms from time to time. When we do, we will change the "Last updated" date at the top. Continuing to use the website after a change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of Andalucia, Spain, and any disputes will be subject to the jurisdiction of the courts of Andalucia, Spain.

15. Contact us

If you have any questions about these terms, please get in touch:

Email:martha@marthassos.com